ITIL® 2011 Edition Intermediate Capabilities Courses

All Bay-O-Wolf ITIL® intermediate courses are offered by Ahead Technology Inc.

ITIL® Intermediate level is based on a modular structure; each structure containing a defined focus. These courses go into much more detail than the Foundation level course, and they can result in an industry-recognized qualification.

The Intermediate Capabilities series focuses on four sets of capabilities:


These courses provide the information to understand the concepts, principles, methods & techniques, mesaurements, key terms, models, activities, flows, structures, considerations, reviews and improvement approaches.



The candidate must have completed successfully ITIL® 2011 Edition (V3) Foundation Certification

***ITIL® is a registered Trademark of the Cabinet Office