ITIL® 2011 Edition Courses

Planning, Prioritization & Optimization (PPO)


  • Introducing to Planning, Prioritization & Optimization (PPO)
  • Capacity Management
  • Availability Management
  • IT Service Continuity Management (ITSM)
  • Information Security Management (ISM)
  • Demand Management
  • PPO Roles & Responsibilities
  • Technology & Implementation Considerations
  • Challenges, CSFs & Risks
  • Summation & Review


  • Aligning ITSM with business needs
  • Key concepts of the processes involved
  • PPO context within the Lifecycle
  • How PPO is supported by:
    • Capacity Management
    • Availability Management
    • ITSCM
    • ISM
    • Demand Management


Those individuals of groups who are involved or require a deeper understanding of: PPO; Supplying quality IT services; the processes involved and their improvements


ITIL® 2011 Edition Foundation Certification; Basic IT competence with up to 2 years experience; 21 self-study hours of the Planning, Prioritization and Optimization (PPO) Syllabus and its Core Book references 

***ITIL® is a registered Trademark of AXELOS Limited

ITIL - PPO Course Outline

Click the link above to download the Planning, Prioritization & Optimization (PPO) Course Outline



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Conducted in Partnership with Ahead Technology (Canada)