ITIL® 2011 Edition Courses

Release Control & Validation (RCV)

 

CONTENTS:

  • Introduction to Release Control & Validation
  • Change Management
  • Service Asset & Configuration Management
  • Release & Deployment Management
  • Request Fulfillment
  • Change Evaluation
  • Knowledge Management
  • RCV Roles & Responsibilities
  • Technology & Implementation Considerations
  • Challenges, CSFs & Risks
  • Summation & Review

WHAT YOU'LL LEARN:

  • Aligning ITSM with business needs
  • Key concepts of the processes involved
  • RCV context within the Lifecycle
  • How RCV is Supported by:
    • Change Management
    • SACM
    • Release & Deployment
    • Request Fulfillment
    • Change Evaluation
    • Knowledge Management

Audience:

Those individuals or groups who are involved or require a deeper understanding of: RCV; supplying quality IT services, the processes involved, and their improvements

Prerequisite:

ITIL® 2011 Edition Foundation Certificate; Basic IT competence with up to 2 years of experience; 21 self-study hours of the Release, Control & Validation (RCV) Syllabus and its Core Book references

 

***ITIL® is a registered Trademark of AXELOS Limited