ITIL® 2011 Edition Courses

Service Design

CONTENTS:

  • Introduction to Service Design
  • Service Design Principles
  • Service Design Processes
  • Service Design Technology-Related Activities
  • Organizing for Service Design
  • Technology Considerations
  • Implementing Service Design
  • Challenges, CSFs & Risks
  • Summation & Review

What You'll Learn:

  • Aligning ITSM with business needs
  • Key concepts of the Service Design stage of the lifecycle, as well as the processes involved
  • Inputs, outputs, principles, objectives and benefits of the stage and processes involved
  • The 5 Aspects of Service Design
  • The Four P's of Service Design

Audience:

Those individuals or groups who are involved in designing service solutions, or the assets that need to be managed and controlled for these solutions to function properly, or the related activities involved the Service Design Stage

Prerequisite:

ITIL® 2011 Edition Foundation Certification; Basic IT competence with up to 2 years of experience; 21 self-study hours of the Service Design Syllabus and its Core Book references

*ITIL® is a registered Trademark of AXELOS Limited