ITIL® 2011 Edition Courses

Service Transition

CONTENTS:

  • Introduction to Service Transition
  • Service Transition Principles
  • Service Transition Processes
  • Managing People Through Service Transition
  • Organizing For Service Transition
  • Technology Considerations
  • Implementation & Improvement for Service Transition
  • Challenges, CSFs & Risks
  • Summation & Review

WHAT YOU'LL LEARN:

  • Aligning ITSM with business needs
  • Key concepts of the Service Transition stage of the lifecycle, as well as the processes involved
  • Inputs, outputs, principles, objectives and benefits of the stage and processes involved
  • How to use metrics for effiiency and effectivenss of IT services
  • Management views of Service Transition

Audience:

Those individuals or groups who are involved in a service transition environment, understanding those concepts, implementing quality IT services, the functions, activities, and processes involved

Prerequisite:

ITIL® 2011 Edition Foundation Certification; Basic IT competence with up to 2 years of experience; 21 self-study hours of the Service Transition Syllabus and its Core Book references

*ITIL® is a registered Trademark of AXELOS Limited