ITIL® 2011 Edition Courses

All Bay-O-Wolf ITIL® intermediate courses are offered by Ahead Technology Inc.

Managing Across the Lifecycle (MALC)


  • Introduction to Managing Across the Lifecycles
  • Key Concepts of the Service Lifecycle
  • Communication & Stakeholder Management
  • Integrating Service Management Processes Acorss the Service Lifecycle
  • Governance and Organization
  • Measurement
  • Implementing & Improving Service Management Capability
  • Summation & Review


  • Aligining ITSM with business needs
  • Lifecycle concepts & the processes involved
  • Value of good communication
  • Impact of Strategy
  • Value of a Service Lifecycle Perspective
  • Governance Structures & Strategies
  • Metrics & Measurement
  • Implementing, Assessing & Improving Service Management


Those individuals or groups who need a robust understanding of the holistic Lifecycle; those who conult or train in ITIL® 2011 Edition framework knowledge; Managers or Directors of IT infrastructure that deliver and support IT services


ITIL® 2011 Edition Foundation Certification; 15 credits from Itnermediate ITIL® 2011 Edition Courses; Holders of ITIL® Expert Certification in Service Management


***ITIL® is a registered Trademark of AXELOS Limited

ITIL - Managing Across the Lifecycle

Click the link above to download the Managing Across the Lifecycle Course Outline


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Conducted in Partnership with Ahead Technology (Canada)