ITIL® 2011 Edition Courses

OVERVIEW - 4 Hour Non-Certified

CONTENTS:

  • Introduction to Service Management
  • Introduction to ITIL® 2011 Edition
  • The Service Lifecycle
  • Service Strategy
  • Service Design
  • Service Transitioin
  • Service Operation
  • Continual Service Improvement
  • Summation & Review

WHAT YOU'LL LEARN:

  • Aligning ITSM with business needs
  • Value of Service Processes
  • Value to the business
  • Measurements
  • Challenges
  • Critical Success Factors
  • Risks

Audience:

Those individuals or gorups who want an overview of the ITIL® 2011 Edition framework and its realted processes

Prerequisites:

None

***ITIL® is a registered Trademark of the AXELOS Limited