ITIL® 2011 Edition Process Development

Formed in 2000, the Bay-O-Wolf Corporation is dedicated to increasing knowledge regarding the ITIL® 2011 Edition Framework, as well as development of process documentation, workshops, and process libraries for implementation in the support and delivery of IT Services.

Process documents come with the overhead of understanding that policies drive the processes; and that procedures are the details of the activities involved to enact the processes flows. Bay-O-Wolf prides itself in having done numerous implementations of process, policy and procedure documentation, as well as the presentations that can help visualize the mapping of the goals to business value so that governance boards can easily track the benefits the ITIL® 2011 Edition framework  ‘best practice’ guidance provides. Bay-O-Wolf can also provide the mentoring for establishing the metrics and measurements needed for reporting on the quality and maturity of your documentation, as well as how to self-assess, and do gap analysis questionnaires for improvement alignment.

Please look at our small sample template showing a Policy and Reporting CSFs and KPIs initial Guide; be aware that the ITIL® 2011 Edition-based templates, in a suite package grouping, are in development for release after January of 2013. These templates will provide Microsoft-office formatted backbones through the Professional Office suite of tools available.