ITIL® 2011 Edition Courses

 Foundation

 CONTENTS:

  • Introduction to ITIL® and IT Service Management
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

This course provides a comprehensive coverage of the basic concept and principles of the ITIL® framework, as well as preparing you for the associated ITIL® certified Foundation Exam.

Successful completion of the ITIL® Foundation exam is a requirement for any future ITIL® Intermediate-level training

What you will learn:

  • Key Concept of ITIL®
  • Principles for improving IT services
  • Vital Processes and Functions
  • Aligning ITSM with business needs

Audience:

Anyone interested in understanding the concepts of ITIL® and seeking ITIL® Foundation Certification.

 Prerequisites:

IT background is helpful but not necessary.

*ITIL® is a registered Trademark of AXELOS Limited

ITIL Foundation-Course-Outline-PDF

Click the above link to download the ITIL® Foundation Course Outline

 

 

Delivery Option Links:

Scheduled Virtual Foundation

Check back soon for updated schedules