ITIL® 2011 Edition Courses

Service Strategy

Contents:

  • Introduction to Service Strategy
  • Service Strategy Principles
  • Service Strategy Processes
  • Governance
  • Organizing for Service Strategy
  • Technology Considerations
  • Implementing Service Strategy
  • Challenges, CSFs & Risks
  • Summation & Review

What You'll Learn:

  • Aligning ITSM with business needs

  • Key concepts of the Service Strategy stage of the lifecycle, as well as the processes involved

  • Inputs, outputs, principles, objectives and benefits of the stage and processes involved

  • Methods and techniques for processes involved

  • Needs for informed-decision making

Audience:

Those individuals or groups who are involved in strategic creation or decision-making, planning, service modeling, or management control, or the related activities.

 Prerequisite:

ITIL ® 2011 Edition Foundation Certification: Basic IT competence with up to 2 years of experiences; 21 self-study hours of the Service Strategy Syllabus and its core book references.

 

*ITIL® is a registered Trademark of AXELOS Limited