ITIL® 2011 Edition Courses

Continual Service Improvement

Contents:

  • Introduction to Continual Service Improvement
  • Continual Service Improvement Principles
  • Seven-Step Improvement Process & Continual Service Improvement Integration
  • Continaul Service Improvement Methods & Techniques
  • Organizing for Continual Service Improvement
  • Technology Considerations
  • Implementing Continual Service Improvement
  • Challenges, CSFs & Risks
  • Summation & Review

What You'll Learn:

  • Aligning ITSM with business needs
  • Key concepts of the Continual Service Improvement stage of the lifecycle, as well as the processes involved
  • Inputs, outputs, principles, objectives and benefits of the stage and processes involved
  • Methods and techniques for processes involved

Audience:

Those individuals or gorups who deliver or support IT services and want to improve IT services, processes and their quality through a service lifecycle framework.

Prerequisite:

ITIL® 2011 Edition Foundation Certification; Basic IT competence with up to 2 years of experience; 21 self-study hours of the CSI Syllabus and its Core Book references.

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