ITIL® 2011 Edition Courses

OVERVIEW

Bay-O-Wolf Corporation offers two types of Overview to ITIL® courses:

    • This course is a streamlined presentation covering just the basics of Service Management and ITIL® concepts and processes.  This is the perfect course to provide the business representatives and managers, as well as customers to understand the benefits and structure of the ITIL® framework.
    • This course provides a presentation covering the basics of Service Management and ITIL® concepts, processes, measurements, as well as general challenges, critical success factors and risks. This is the perfect course for CIOs, CEOs, Directors, and Managers who are implementing, or considering the ITIL® framework for their IT infrastructures' delivery and support of IT services.

Prerequisites:

None

***ITIL® is a registered Trademark of the AXELOS Limited